In this session, you'll learn how to shape your Salesforce system to suit the unique needs of your business. Learning basic these basic skills - creating your data model (Custom Objects & Fields) - creates the foundation for your team to make the most of your Salesforce investment.  

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In this session, we'll show you how to use the digital experience builder, templates, and components. A great introduction for beginner admins or advanced admins that want to learn some tips & tricks!

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Join our Analytics Solution Engineers as they walk you through how to create reports and dashboards in Einstein Analytics in just 30 minutes. Deploy analytics fast by using customizable templates, third-party apps, or custom-built dashboards. Get the exact information your business needs by going beyond standard reports and dashboards.

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Start leveraging Einstein Next Best Action and Prediction Builder today, for free! In this session we'll guide you through how to build an automation using Next Best Action to help reps and agents provide a better experience for your customers. Using Einstein Prediction Builder, we can show you how to build your own prediction in minutes.

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Optimize Salesforce by customizing the user interface to what your organization likes to see - it can improve user-friendliness and employee productivity. Come join us to see which five configurations we like to make in our orgs to help optimize the user interface. We'll go through themes and branding, list views, in-app guidance and more!

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Make your Salesforce implementation work even harder for your team by configuring advanced automation - no code required! Admins can drag-and-drop to configure more complex automation use cases using Visual Workflow - or more simply put, "Flows". Learn how to get started with Flows in this 30 minute class with 15 minutes of Q&A.

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Learn how to shift your go-to-market strategy with Account Based Marketing (ABM) using Pardot & Sales Cloud. In this session, you'll learn how to identify key accounts, engage potential buyers, and expand customer relationships with data-driven insight and automation.

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Learn how to maximize your customer service agent productivity using Service Cloud. In this session, you'll learn how to leverage the service console, macros, omnichannel routing and much more!

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Learn how to optimize your lead management in Salesforce to get the most out of your lead generation investments. In this session, you'll learn best practices of how to effectively track, qualify and score leads.

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In this session, we'll show you how to create, translate and organize content and share it with different audiences across different channels. Each Salesforce org comes with 500 records included!

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As businesses adopt Salesforce and start to realize that they can extend the platform to all areas and configure it to match their own processes the project list piles high. In today’s session we’ll be talking about an admin’s best tool - Governance.

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Products, Price Books & Quotes can be really easy to use, but can sometimes be confusing to set up! We're going to walk through what it looks like to set up products and leverage the power of price books so that your Sales teams can make their day more efficient when quoting.

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